Delete Your GuardPost Account
GuardPost (a brand of The Lifeguard Company, LLC) lets you delete your account and personal data yourself at any time, on the website or in the GuardPost app.
How To Delete Your Account
- Sign in to GuardPost.
- Open your profile: Edit Profile (lifeguards and instructors) or Profile & Settings (customers and facilities).
- Go to the Account & Security tab.
- Tap Delete My Account.
- Review what will be deleted, type DELETE, enter your current password, and tap Permanently Delete.
Deletion happens immediately and cannot be undone. If you have an active hired booking, a pending lead payment, an active facility subscription, or an open dispute, you will be asked to resolve it first.
What Is Deleted
- Your login, name, email, phone number, address and profile photo
- Your provider profile, rates, availability and reviews on your profile
- Certification, insurance and background check documents you uploaded
- Saved payment card, notifications, device tokens and settings
- Unpaid requests and conversations; unused lead credits are forfeited
What Is Retained
- Payment and transaction records are kept for 7 years for tax, accounting and legal purposes, with your name and contact details removed.
- Past bookings and paid conversations remain visible to the other person, with your name shown as "Deleted user".
- Reviews you wrote remain, shown as "Former customer".
- Records of your agreement to our Terms, and safety and moderation records, are kept to protect the community and meet legal obligations.
Can't Sign In?
Email info@guardpostapp.com from the email address on your account with the subject "Account deletion request". We will verify and process it within 30 days. See our Privacy Policy for more.